I had not one but two issues that couldn’t be taken care of in a five minute email. Oh no!
a) One customer still hadn’t received her Registration Key despite getting the automated email, emailing me about this yesterday, and getting a handwritten email from me yesterday. Luckily, her signature included her voicemail number, so I left the voicemail. Ahh, shades of my old job.
b) One customer hadn’t received their CD yet. A quick check in SwiftCD showed that it was sent on March 29th. Ahem, “oops”. I mailed them to confirm their address (customer error in the input field is the #1 cause of non-delivery, by far, so any time you get a report of non-delivery you should suggest in a non-confrontational way “Could you just confirm your address for me so I can send this out?”) and will be FedExing them a new copy as soon as I receive it. (Yes, at my expense. Yes, that will eat up most if not all of the profit from this order. Shipping bloopers fall into rounding errors in the greater scheme of things and you earn so much customer goodwill by addressing them promptly at cost.)
Speaking of which, I realize that I completely flew past my April 15th stats update. Don’t shoot me, my birthday is April 16th, which after adjusting for timezone issues means that I was karaoke-ing until the break of dawn when I “should have” been telling you that sales for the first half of the month were crushed by Easter. They’ve since picked up (not up enough to hit my $1,000 target, probably up enough to make a new record), and I’ll tell you the exact stats on the last day of the month. Or thereabouts.
